--- title: "What’s new in SAP CX: An overview of the latest features" date: 2026-08-10T15:00:00+02:00 author: Flexso canonical_url: "https://www.flexso.com/en/insights-blog/sap-customer-experience-release-management" section: cp.sections.blog --- ![Release management SAP customer experience 2023](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271360%27%20height%3D%27544%27%20style%3D%27background%3Atransparent%27%2F%3E) **Each quarter, SAP releases new features for SAP Engagement Cloud (former Emarsys) and Sales and Service Cloud! Discover the highlights of the most important new functionalities on this release page!** SAP releases quarterly upgrades and new features for their [customer experience](https://www.flexso.com/en/solutions/customer-experience) solutions. Eager to find out what’s coming up for your [Sales](https://www.flexso.com/en/insights-blog/sap-customer-experience-sales-cloud), [Service](https://www.flexso.com/en/insights-blog/sap-customer-experience-service-cloud) and [Marketing](https://www.flexso.com/en/insights-blog/sap-emarsys-customer-engagement-made-easy) solutions? For each new release, our experts go through the latest updates and make a selection of the most relevant new features. Find out which highlights are in the new release for SAP Sales &Service Cloud and Emarsys in the video below! ## SAP Customer Experience Release 2608 As always, our experts Tin and Tim selected the most remarkable highlights of the new release for your SAP Engagement, Service Cloud and Sales Cloud. Check it out in the new video below! ![SAP Customer Experience release 2608](https://i.ytimg.com/vi/Uy6yt26e694/hqdefault.jpg) Ready to watch? Accept YouTube Cookies to continue Accept Cookies Want to know what you missed in the previous release? [You can also find all our release video's on our YouTube channel!](https://www.youtube.com/playlist?list=PLVf0R17F93RVaNrraueDrosFe5KeGE39J) ## Looking for a dedicated partner to monitor your SAP releases? We have a dedicated team to monitor your entire SAP ecosystem and implement all relevant updates for you. [Tell me about your Managed Services](https://www.flexso.com/en/contact) --- Written by ![Tin Paukovic](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%2794%27%20height%3D%2794%27%20style%3D%27background%3Atransparent%27%2F%3E)**Tin Paukovic** ![Frederik Claessens](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%2794%27%20height%3D%2794%27%20style%3D%27background%3Atransparent%27%2F%3E)**Frederik Claessens** Share - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-release-management"e=Authors%20%2B%20brand) - [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-release-management&title=Authors%20%2B%20brand&summary=&source=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-release-management) - [Whatsapp](whatsapp://send?text=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-release-management) ![SAP S4 HANA Cloud Release Highlights overview Flexso](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)SAP S/4HANA Cloud: An overview of the latest product releaseWhat’s new in SAP S/4HANA Cloud? Discover the latest innovations and features in your favourite SAP cloud ERP solution on this release page. [SAP S/4HANA Cloud: An overview of the latest product release](https://www.flexso.com/en/insights-blog/sap-s4hana-cloud-release-page) ![SAPience Supply Chain Managament](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)SAP IBP: An overview of the latest releasesWhat’s new in SAP IBP this year? Discover the latest features of your integrated business planning solution for supply chain on this release page. [SAP IBP: An overview of the latest releases](https://www.flexso.com/en/insights-blog/sap-ibp-release-page) ![CX Summer Series](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)CX Summer Video SeriesEnjoy summer and learn at the same time? Register for our **CX Summer series**, a refreshing video series with short, expert‑led insights on sales, customer service and e-commerce for B2B. [CX Summer Video Series](https://www.flexso.com/en/insights-blog/cx-summer-series) ![SAP Success Factors-release-management](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)SAP SuccessFactors: Release highlightsWhat's coming up in the next SAP SuccessFactors release? Discover our expert's video of the latest features in your SAP Cloud HR modules! [SAP SuccessFactors: Release highlights](https://www.flexso.com/en/insights-blog/sap-successfactors-release-page) ![SAP BTP with BTP Managed Services](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Unlock the full potential of SAP BTP with BTP Managed ServicesSAP Business Technology Platform (BTP) enables your business to innovate, integrate and remain agile, from seamless data flows to low-code development and process automation. But to harness its full potential, you need the right expertise and a clear governance model. [Unlock the full potential of SAP BTP with BTP Managed Services](https://www.flexso.com/en/insights-blog/sap-btp-with-btp-managed-services) ![B2b portal sap extensions](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Automate HR inquiries with SAP Enterprise Service ManagementSAP ESM centralizes HR service requests across all channels, automates routine tasks, and provides employees with self-service HR tools. [Automate HR inquiries with SAP Enterprise Service Management](https://www.flexso.com/en/insights-blog/sap-enterprise-service-management) AI in SAP CX: free up time for real customer engagementDo your sales reps and service teams have enough time with customers? Activate SAP Joule in SAP Service and Sales Cloud and let it handle the admin work – and much more. [AI in SAP CX: free up time for real customer engagement](https://www.flexso.com/en/insights-blog/ai-sap-customer-experience) ![B2b portal sap extensions](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Boost your business with the B2B Customer PortalProvide self-service capabilities to your customers and let your teams focus on delivering added value. Provide a better customer experience and gain valuable business insights with the B2B Customer Portal, an SAP accelerator pack created by Flexso. [Boost your business with the B2B Customer Portal](https://www.flexso.com/en/insights-blog/b2b-portal-sap) ![Sinch SAP Sales Marketing Integration Header](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Sinch Contact Pro: never miss an interaction with your customerSinch Contact Pro out-of-the-box integration into SAP Intelligent Service Cloud: centralize all customer interactions across channels into Service Cloud to boost efficiency and customer satisfaction. [Sinch Contact Pro: never miss an interaction with your customer](https://www.flexso.com/en/insights-blog/sinch-contact-pro)