Optimise interaction between your marketing, sales, service and e-commerce to keep your customers coming back for more.
Respond to your customer's rapidly changing expectations: optimise your processes and offer a personalised approach throughout the customer journey. Our modular SAP CX offering allows you to prepare your organisation for a next-level customer experience. The benefits? Satisfied customers, a consistent customer experience across all channels, outstanding data security, data-driven decisions and built-in integration with your ERP, to name just a few.
How do your customers prefer to do business and which are the best channels for reaching them?
A customer portal, e-commerce solution, B2B portal, etc.: with the right sales channels, you can create the ultimate buying experience for your B2C or B2B customers. Together, we define the best solution for your business.
To meet your customer's expectations, you need to know their needs.
Modern CRM solutions allow you to centralise and manage all customer data on the same dashboard and get a 360° view of your customers. Our sales and marketing solutions can also be linked seamlessly with your ERP system. That makes it the ideal basis for even more insights!
Our marketing solutions allow you to discover what your customers want and offer them a unique experience. You can personalise customer experiences and build long-term relationships by means of targeted marketing campaigns and marketing automation. Create loyalty and trust and gain more insights into your customer by offering flexibility.
Impressive customer service that goes above and beyond, isn’t that what we all want?
Give your customers unforgettable service before, during and after their purchase and they will definitely come back for more. So what do you need to achieve it? Streamlined customer service based on reliable data – with the SAP Service Cloud, we can help you make it happen.
Whether you are looking for advice or an end-to-end partner to implement your CX solution, we’ve got you covered. When working with you, we will always take everyone's needs into account: those of your company/organisation, your employees and – of course – your customers.
How are you currently working and where do you want to go? We will provide the right advice.
Using a modular CX offering, we will ensure that everything is interconnected, including smart integration with other SAP (or even non-SAP) solutions.
We help you centralise all your customer data. That way, you can get to know your client database even better.
Build the ultimate customer experience based on deep insights and personalised dashboards.
What’s new in SAP Customer Experience? Discover the highlights of upcoming features for Marketing Cloud and Sales and Service cloud here!
Help your customer-facing team deliver quick, consistent services with a smile. Support and empower them with SAP Intelligent Service Cloud. Read more.
Maximize sales and raise the customer experience, with SAP Intelligent Sales Cloud: 360° overviews, mobile support and AI-powered recommendations and scenarios. Read more.
Flexso and Qualtrics are partnering up to provide customers with end-to-end solutions in employee and customer experience.
To convince customers to choose for their brand, companies invest a lot of attention in the customer experience. Here’s what our experts have to say on the topic.
SAP Customer Experience allows your sales team to work together with other teams in the company like marketing or aftersales to have a 360° view of each contact.
Provide a better customer experience and gain valuable business insights with the B2B Portal, an SAP accelerator pack created by Flexso. It’s back-end compatible with ECC and S/4HANA on premise or in the cloud, and even with non-SAP systems.