It’s a fact: e-commerce is well established as a sales channel, no matter which industry you’re talking about. Customers almost universally expect the choice and convenience offered by online platforms, which make it easier than ever to view and order products wherever and whenever they prefer. Therefore, when choosing your e-commerce solution, it is important to choose wisely so that you maximise your investment.
Offer your customers the highest-quality experience by choosing a flexible, robust solution that integrates with all relevant data flows and business process from your SAP (or other vendor) back-end environment. Processes and flows could include product and customer data, orders, deliveries, invoices, service tickets and more.
Removing siloed sales processes
Enabling your organisation to do just that, Flexso and Elision join forces for the implementation of SAP’s e-commerce solution: SAP Commerce Cloud.
Elision helps organisations build their storefronts (a.k.a., the front end) and setup their e-commerce environments, and Flexso guarantees smooth integration with your underlying business systems (the back end). It’s an end-to-end team effort that’s a win-win for any organisation interested in benefiting from maximum flexibility, a superior customer experience, standardised integration and much more.
E-commerce is an important part of the entire SAP Customer Experience portfolio. Our cooperation with Elision allows us to offer our customers a complete digital support of their sales processes.
The benefits of SAP Commerce Cloud
Thanks to its ability to handle any organisational structure and any product offering – no matter how simple or complex – SAP Commerce Cloud is perfect for B2B and B2C organisations of any size and industry.
Maximum flexibility and adaptability to your organisation’s needs
Personalised purchasing experiences for each customer or customer type
Centralised management of products and catalogues, with advanced product search and filtering capabilities for customers
End-to-end alignment of the ordering process, with integrated controls governing inventory, pricing, customer credit and delivery options
Standardised integration and data sharing within the SAP Sales, Service, Marketing and ERP environment
Hear it from your peers
Furniture manufacturing company Ethnicraft offers an e-commerce platform to its B2B and B2B customers via SAP Commerce Cloud. In embracing this solution, they went for maximum impact on the customer experience with a virtual showroom.
As an authorised SAP CX partner, Elision is a proven expert in SAP Commerce Cloud. And as a complementary partner, Flexso explores, together with Elision, suitable e-commerce solutions for your organisation in addition to your SAP CX portfolio.
Are you looking for a customer journey that exceeds all expectations?
Do you want to do more with your SAP Cloud CRM? Discover the Flexso CRM assessment, in just 3 weeks, you get a clear overview of how your current SAP CX solution can be optimised or upgraded.
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Maximize sales and raise the customer experience, with SAP Intelligent Sales Cloud: 360° overviews, mobile support and AI-powered recommendations and scenarios. Read more.
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Help your customer-facing team deliver quick, consistent services with a smile. Support and empower them with SAP Intelligent Service Cloud. Read more.
To convince customers to choose for their brand, companies invest a lot of attention in the customer experience. Here’s what our experts have to say on the topic.
SAP Customer Experience allows your sales team to work together with other teams in the company like marketing or aftersales to have a 360° view of each contact.
Provide a better customer experience and gain valuable business insights with the B2B Portal, an SAP accelerator pack created by Flexso. It’s back-end compatible with ECC and S/4HANA on premise or in the cloud, and even with non-SAP systems.
