--- title: How to give your sales more time to sell with SAP Sales Cloud date: 2023-06-27T08:30:00+02:00 author: Flexso canonical_url: "https://www.flexso.com/en/insights-blog/sap-customer-experience-sales-cloud" section: cp.sections.blog --- ![CX sales cloud Header](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271360%27%20height%3D%27544%27%20style%3D%27background%3Atransparent%27%2F%3E) **Most sales people spend a staggering 2/3 of their time doing administrative tasks, handling complaints and back orders, or collecting unpaid invoices. While there is only one thing they really love – that job you hired them for: visiting prospects and customers, talking to them and closing deals. Enable your sales reps to deliver outstanding sales experiences and sell more, with SAP Sales Cloud.** Probably you already have some tools in place to manage the efficiency of your sales team. Spreadsheets, shared documents or maybe even a CRM system? Whatever the solution, chances are high that it doesn't fulfil your every need. After all, sales reps don’t like being tied to a desk, doing more administrative tasks like filling out forms or spreadsheets. Not only does it reduce their motivation, the time-consuming administration also hampers productivity and, in the end, your sales results. ## Mobile, intuitive and open to collaboration Moreover, today’s business models are changing, as are the ways your prospects and customers expect sales teams to interact with them. So, what you really need is an intuitive, flexible solution that supports your sales reps to the max. A tool that solves familiar concerns like these: ## SAP Sales Cloud: successful selling, putting customers first SAP Sales Cloud, also known as "SAP Sales Cloud V2" provides solutions to the above concerns – and much more. Built around the sales reps’ user experience, the solution packs a host of powerful features: - **360° view of the customer and key contacts:** sales get a comprehensive view of the customers and the sales opportunities (engagement history, services history, transaction history, …), thanks to seamless integration between the platform, [S/4HANA](https://www.flexso.com/en/solutions/sap-erp-software) and other solutions in the CX portfolio like [Service Management](https://www.flexso.com/en/insights-blog/sap-customer-experience-service-cloud). - **Clear overview of all interactions and to do’s:** the work area provides a clear centralized overview of all the tasks, opportunities, KPIs, pipeline health and forecasts, so that reps can take smart sales decisions, and fast. - **Mobile app supports working on the go, even offline**: sales can check order history, turnover and any other customer details, even just a few seconds before their live customer meeting. Moreover, the app makes it easy to register or even record results or insights right after meetings. - **Intelligent recommendations and automation**: unlike traditional CRM systems, the tool comes with AI-driven real-time lead scoring and centralized account and opportunity management. Scenarios that suggest the optimal course of action further help to complete sales cycles successfully. [The Flexso sales team itself also works with SAP Sales Cloud. Discover the 5 reasons why we are fans! ](https://www.flexso.com/en/cases/sap-intelligent-sales-cloud-5-reasons-to-upgrade) ## SAP Sales Cloud in action Manufacturing company DYKA is active in over 70 locations in Europe. To eliminate blind spots, improve customer interactions and streamline their sales process they decided to implement SAP Sales Cloud. Discover their story in this video ![Optimizing customer excellence with SAP Sales Cloud at Dyka](https://i.ytimg.com/vi/A0BIQKdsUJI/hqdefault.jpg) Ready to watch? Accept YouTube Cookies to continue Accept Cookies ## Deliver the ultimate experience in service management too Next to the challenges of a sales manager, you may also want to discover the challenges of other stakeholders to streamline the customer journey. **What about improving the customer experience at other touchpoints?** Find out how your customer service department can streamline cross-channel customer fulfilment. [Read more](https://www.flexso.com/en/insights-blog/sap-customer-experience-service-cloud) ## Are you ready to create the ultimate customer experience? What about making your sales more customer-centric, your sales reps happier and boosting sales all at the same time? [Let’s talk about it!](https://www.flexso.com/en/contact) ![Puratos 2](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27386.66666666667%27%20style%3D%27background%3Atransparent%27%2F%3E)### How Puratos boosts event ROI with the Event Lead Gen app [Customer Experience](https://www.flexso.com/en/solutions/customer-experience)[Apps & Extensions](https://www.flexso.com/en/solutions/apps-extensions)[Flexso Digital](https://www.flexso.com/en/brands/flexso-digital) [Show case ](https://www.flexso.com/en/cases/food-event-lead-gen-app "Show case") [How Puratos boosts event ROI with the Event Lead Gen app](https://www.flexso.com/en/cases/food-event-lead-gen-app) ![SAP Sales Cloud V2 Header Flexso](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27386.66666666667%27%20style%3D%27background%3Atransparent%27%2F%3E)### 5 reasons to upgrade to SAP Sales Cloud [Customer Experience](https://www.flexso.com/en/solutions/customer-experience) [Show case ](https://www.flexso.com/en/cases/sap-intelligent-sales-cloud-5-reasons-to-upgrade "Show case") [5 reasons to upgrade to SAP Sales Cloud](https://www.flexso.com/en/cases/sap-intelligent-sales-cloud-5-reasons-to-upgrade) --- Written by ![Koen Peters1 jpg](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%2794%27%20height%3D%2794%27%20style%3D%27background%3Atransparent%27%2F%3E)**Koen Peters** Share - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-sales-cloud"e=Authors%20%2B%20brand) - [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-sales-cloud&title=Authors%20%2B%20brand&summary=&source=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-sales-cloud) - [Whatsapp](whatsapp://send?text=https%3A%2F%2Fwww.flexso.com%2Fen%2Finsights-blog%2Fsap-customer-experience-sales-cloud) ![Release management SAP customer experience 2023](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)What’s new in SAP CX: An overview of the latest featuresWhat’s new in SAP Customer Experience? Discover the highlights of upcoming features for SAP Emarsys, Sales and Service Cloud here! [What’s new in SAP CX: An overview of the latest features](https://www.flexso.com/en/insights-blog/sap-customer-experience-release-management) ![CX Summer Series](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)CX Summer Video SeriesEnjoy summer and learn at the same time? Register for our **CX Summer series**, a refreshing video series with short, expert‑led insights on sales, customer service and e-commerce for B2B. [CX Summer Video Series](https://www.flexso.com/en/insights-blog/cx-summer-series) ![B2b portal sap extensions](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Automate HR inquiries with SAP Enterprise Service ManagementSAP ESM centralizes HR service requests across all channels, automates routine tasks, and provides employees with self-service HR tools. [Automate HR inquiries with SAP Enterprise Service Management](https://www.flexso.com/en/insights-blog/sap-enterprise-service-management) AI in SAP CX: free up time for real customer engagementDo your sales reps and service teams have enough time with customers? Activate SAP Joule in SAP Service and Sales Cloud and let it handle the admin work – and much more. [AI in SAP CX: free up time for real customer engagement](https://www.flexso.com/en/insights-blog/ai-sap-customer-experience) ![B2b portal sap extensions](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Boost your business with the B2B Customer PortalProvide self-service capabilities to your customers and let your teams focus on delivering added value. Provide a better customer experience and gain valuable business insights with the B2B Customer Portal, an SAP accelerator pack created by Flexso. [Boost your business with the B2B Customer Portal](https://www.flexso.com/en/insights-blog/b2b-portal-sap) ![Sinch SAP Sales Marketing Integration Header](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Sinch Contact Pro: never miss an interaction with your customerSinch Contact Pro out-of-the-box integration into SAP Intelligent Service Cloud: centralize all customer interactions across channels into Service Cloud to boost efficiency and customer satisfaction. [Sinch Contact Pro: never miss an interaction with your customer](https://www.flexso.com/en/insights-blog/sinch-contact-pro) ![SAP Emarsys](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)SAP Emarsys: customer engagement made easyIncreasing customer retention and loyalty has never been easier with SAP Emarsys: deliver real-time, personalized, omnichannel engagements. [SAP Emarsys: customer engagement made easy](https://www.flexso.com/en/insights-blog/sap-emarsys-customer-engagement-made-easy) ![Crm assessment](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Get the most out of your SAP Cloud CRMDo you want to do more with your SAP Cloud CRM? Discover the Flexso CRM assessment, in just 3 weeks, you get a clear overview of how your current SAP CX solution can be optimised or upgraded. [Get the most out of your SAP Cloud CRM](https://www.flexso.com/en/insights-blog/get-the-most-out-of-your-sap-cloud-crm) ![Elision Flexso join forces](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)E-commerce with impact: Flexso and Elision join forcesLearn more about how Flexso and Elision’s partnership helps businesses get even more value from their SAP CX portfolio investments with e-commerce. [E-commerce with impact: Flexso and Elision join forces](https://www.flexso.com/en/insights-blog/flexso-elision-ecommerce)