Probably you already have some tools in place to manage the efficiency of your sales team. Spreadsheets, shared documents or maybe even a CRM system? Whatever the solution, chances are high that it doesn't fulfil your every need. After all, sales reps don’t like being tied to a desk, doing more administrative tasks like filling out forms or spreadsheets. Not only does it reduce their motivation, the time-consuming administration also hampers productivity and, in the end, your sales results.
Mobile, intuitive and open to collaboration
Moreover, today’s business models are changing, as are the ways your prospects and customers expect sales teams to interact with them. So, what you really need is an intuitive, flexible solution that supports your sales reps to the max. A tool that solves familiar concerns like these:
SAP Intelligent Sales Cloud: successful selling, putting customers first
SAP Intelligent Sales Cloud, also known as "SAP Sales Cloud V2" provides solutions to the above concerns – and much more.
Built around the sales reps’ user experience, the solution packs a host of powerful features:
- 360° view of the customer and key contacts: sales get a comprehensive view of the customers and the sales opportunities (engagement history, services history, transaction history, …), thanks to seamless integration between the platform, S/4HANA and other solutions in the CX portfolio like Service Management.
- Clear overview of all interactions and to do’s: the work area provides a clear centralized overview of all the tasks, opportunities, KPIs, pipeline health and forecasts, so that reps can take smart sales decisions, and fast.
- Mobile app supports working on the go, even offline: sales can check order history, turnover and any other customer details, even just a few seconds before their live customer meeting. Moreover, the app makes it easy to register or even record results or insights right after meetings.
- Intelligent recommendations and automation: unlike traditional CRM systems, the tool comes with AI-driven real-time lead scoring and centralized account and opportunity management. Scenarios that suggest the optimal course of action further help to complete sales cycles successfully.
SAP Sales Cloud in action
Manufacturing company DYKA is active in over 70 locations in Europe. To eliminate blind spots, improve customer interactions and streamline their sales process they decided to implement SAP Sales Cloud.
Discover their story in this video
Deliver the ultimate experience in service management too
Next to the challenges of a sales manager, you may also want to discover the challenges of other stakeholders to streamline the customer journey.
What about improving the customer experience at other touchpoints? Find out how your customer service department can streamline cross-channel customer fulfilment. Read more