Complex on-call workforce planning: how SWDE solved the puzzle
How can you reliably supply nearly 2.5 million households with high-quality drinking water through a pipe network that extends to over 40,000 km? SWDE, the largest drinking water company in Wallonia (Belgium), has the right technology, processes and people in place. However, setting up 24/7 workforce planning with an effective on-call schedule has long been complex. When Excel leaves little room for flexibility, what’s the alternative?