How Arvesta and Flexso turned SAP support into a proactive partnership
Arvesta wanted more than reactive ticket handling. Together with Flexso, the company built a proactive SAP Managed Services partnership based on close collaboration, short communication lines and shared responsibility.
SAP Managed Services
Let’s say an issue is reported. A ticket is created, someone investigates and the problem gets solved. The system is running again, so the support model has done its job.
Or has it?
What happens when the same issues keep returning? When knowledge is spread across different teams? Or when internal experts spend so much time managing operational support that strategic projects have to wait?
That was the question facing Arvesta. The agricultural and horticultural group was not simply looking for another company to handle SAP tickets. It wanted a partner that understood its organization, worked closely with its people and actively helped improve its SAP landscape.
Join us for a Flexso Buzz Talk; where we visit our customers and look back at the road we traveled together, and where the future will take us. In this episode, we spoke with Arvesta about:
- How they went from reactive support to a proactive partnership
- How Managed Services can feel like part of your own team
- The value of close collaboration and local expertise
- Creating space for innovation by reducing day-to-day operational pressure
Ready to watch?
Accept YouTube Cookies to continue
Managed Services, beyond incident handling
For many organizations, SAP support is still measured by how quickly incidents are resolved. At Arvesta, the focus has broadened to what happens beyond individual incidents: maintaining continuity, reducing pressure on internal teams and creating more room for strategic work. It's a shift from reactive support towards a more sustainable way of managing the SAP landscape.
