---
title: Customer Experience
date: 2023-06-26T08:30:00+02:00
author: Flexso
canonical_url: "https://www.flexso.com/en/solutions/customer-experience"
section: cp.sections.services
---
![Customer Experience](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271360%27%20height%3D%27544%27%20style%3D%27background%3Atransparent%27%2F%3E)

How do you keep all your customers happy, to keep them coming back? Are all your sales, marketing and services processes aligned and optimised, ready to reinforce each other?

Optimise your processes and evolve in line with your customers’ rapidly changing expectations and needs. That’s how you’ll turn customers into loyal fans and ambassadors, while you keep leading the pack.

## A customer journey  
that exceeds all expectations

Your customers know exactly what they want – and how they want it. Yet, do your sales, marketing and customer services teams understand those needs too, and can you cater to them? If so, you’re up for gold!

The key to all that inside information? Digitalisation, of course. More than that, digital tools will help you offer exceptional services, optimise the buying experience and personalise the customer journey.

**Exceed every customer expectation.** Let us guide you along the way.

![Optimizing customer excellence with SAP Sales Cloud at Dyka](https://i.ytimg.com/vi/A0BIQKdsUJI/hqdefault.jpg)

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## More insights on sales, customer service or commerce for B2B?

Discover our Flexso CX Summer Video Series, 5 short video's with practical insights on sales, service and e-commerce on your S/4HANA.

[Discover the CX Summer Series ](https://www.flexso.com/en/insights-blog/cx-summer-series)

## Get a full 360° view on your customer

The right CRM solutions will help you gain a 360° view on your customers and on their expectations. So that you can approach everyone exactly at the right time, in the manner that suits them best. Your win? Smooth sales cycles and happy customers. Moreover, a [CRM solution](https://www.flexso.com/en/insights-blog/sap-customer-experience-sales-cloud) offers many more benefits, for sales, [marketing](https://www.flexso.com/en/insights-blog/sap-emarsys-customer-engagement-made-easy) as well as customer services:

- Time savings and increased efficiency, by automating manual processes;
- Fast and accurate reporting;
- Work any time, any place, thanks to mobile access;
- Smooth collaboration, with intuitive tools.

![Elision choses SAP Intelligent Sales Cloud Header](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27250%27%20style%3D%27background%3Atransparent%27%2F%3E)### Elision supports sales with SAP Sales Cloud

[Customer Experience](https://www.flexso.com/en/solutions/customer-experience)

[Show case ](https://www.flexso.com/en/cases/support-sales-sap-sales-cloud "Show case")

[Elision supports sales with SAP Sales Cloud](https://www.flexso.com/en/cases/support-sales-sap-sales-cloud)

## Create the ideal buying experience

An e-commerce solution, a customer portal …: how do your customers prefer to do business? And what channels are they using? Pick and choose the right sales channels and create the ultimate buying experience for your B2C or B2B customers. Your sales and service teams, for their part, will get more time for activities that truly boost the buying experience – like answering complex questions.

![Van Marcke B2 B portal](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27250%27%20style%3D%27background%3Atransparent%27%2F%3E)### Van Marcke: improving customer experience with a B2B portal

[Customer Experience](https://www.flexso.com/en/solutions/customer-experience)[Apps & Extensions](https://www.flexso.com/en/solutions/apps-extensions)[Integration services](https://www.flexso.com/en/solutions/integration-services)[Flexso Digital](https://www.flexso.com/en/brands/flexso-digital)

[Show case ](https://www.flexso.com/en/cases/customer-portal-b2b-sap "Show case")

[Van Marcke: improving customer experience with a B2B portal](https://www.flexso.com/en/cases/customer-portal-b2b-sap)

## Offer stellar customer services

How do you meet – or, better yet, exceed – customer expectations without putting too much pressure on your team? Streamline your services based on reliable data and embrace digitalisation to the full. Automation will also relieve your team of repetitive administrative tasks. Instead, they’ll have time for truly valuable interactions with customers.

![SAP Intelligent Service cloud](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)June 27, 2023### Why SAP Service Cloud is the key to stellar customer services

[Why SAP Service Cloud is the key to stellar customer services](https://www.flexso.com/en/insights-blog/sap-customer-experience-service-cloud)

## Marketing efforts that stand out from the crowd

Customers today are bombarded with omni-channel marketing campaigns. How do you stand out from the crowd and get real customer engagement? Find out how an automated and integrated marketing solution can boost the effectiveness of your campaigns.

![SAP Emarsys](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)July 17, 2024### SAP Emarsys: customer engagement made easy

[SAP Emarsys: customer engagement made easy](https://www.flexso.com/en/insights-blog/sap-emarsys-customer-engagement-made-easy)

![Customer experience analyse](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27136%27%20height%3D%27136%27%20style%3D%27background%3Atransparent%27%2F%3E)### Analyse your situation

We analyse your current approach and toolset to then optimise them.

![Customer Experience integrate](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27136%27%20height%3D%27136%27%20style%3D%27background%3Atransparent%27%2F%3E)### Integrate

We integrate solutions and tools: from CRM, e-commerce solutions and portals to ERP systems (SAP and non-SAP).

![Customer experience data](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27136%27%20height%3D%27136%27%20style%3D%27background%3Atransparent%27%2F%3E)### Leverage data

We help you harness the power of data: centralising all customer data from marketing, sales and service into one, single overview.

![Customer exeperience optimise](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27136%27%20height%3D%27136%27%20style%3D%27background%3Atransparent%27%2F%3E)### Optimise

Continuous optimization is crucial for a lasting success. We help you finetune or expand your approach, based on new insights and developments in the [release update.](https://www.flexso.com/en/insights-blog/sap-customer-experience-release-management)

## Enchant your customers with the ultimate customer experience?

[Contact us](https://www.flexso.com/en/contact)

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![Puratos 2](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27386.66666666667%27%20style%3D%27background%3Atransparent%27%2F%3E)### How Puratos boosts event ROI with the Event Lead Gen app

[Customer Experience](https://www.flexso.com/en/solutions/customer-experience)[Apps & Extensions](https://www.flexso.com/en/solutions/apps-extensions)[Flexso Digital](https://www.flexso.com/en/brands/flexso-digital)

[Show case ](https://www.flexso.com/en/cases/food-event-lead-gen-app "Show case")

[How Puratos boosts event ROI with the Event Lead Gen app](https://www.flexso.com/en/cases/food-event-lead-gen-app)

![SAP Sales Cloud V2 Header Flexso](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27386.66666666667%27%20style%3D%27background%3Atransparent%27%2F%3E)### 5 reasons to upgrade to SAP Sales Cloud

[Customer Experience](https://www.flexso.com/en/solutions/customer-experience)

[Show case ](https://www.flexso.com/en/cases/sap-intelligent-sales-cloud-5-reasons-to-upgrade "Show case")

[5 reasons to upgrade to SAP Sales Cloud](https://www.flexso.com/en/cases/sap-intelligent-sales-cloud-5-reasons-to-upgrade)

![Release management SAP customer experience 2023](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)What’s new in SAP CX: An overview of the latest featuresWhat’s new in SAP Customer Experience? Discover the highlights of upcoming features for SAP Emarsys, Sales and Service Cloud here!

[What’s new in SAP CX: An overview of the latest features](https://www.flexso.com/en/insights-blog/sap-customer-experience-release-management)

![CX Summer Series](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)CX Summer Video SeriesEnjoy summer and learn at the same time? Register for our **CX Summer series**, a refreshing video series with short, expert‑led insights on sales, customer service and e-commerce for B2B.

[CX Summer Video Series](https://www.flexso.com/en/insights-blog/cx-summer-series)

![B2b portal sap extensions](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Automate HR inquiries with SAP Enterprise Service ManagementSAP ESM centralizes HR service requests across all channels, automates routine tasks, and provides employees with self-service HR tools.

[Automate HR inquiries with SAP Enterprise Service Management](https://www.flexso.com/en/insights-blog/sap-enterprise-service-management)

AI in SAP CX: free up time for real customer engagementDo your sales reps and service teams have enough time with customers? Activate SAP Joule in SAP Service and Sales Cloud and let it handle the admin work – and much more.

[AI in SAP CX: free up time for real customer engagement](https://www.flexso.com/en/insights-blog/ai-sap-customer-experience)

![B2b portal sap extensions](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Boost your business with the B2B Customer PortalProvide self-service capabilities to your customers and let your teams focus on delivering added value. Provide a better customer experience and gain valuable business insights with the B2B Customer Portal, an SAP accelerator pack created by Flexso.

[Boost your business with the B2B Customer Portal](https://www.flexso.com/en/insights-blog/b2b-portal-sap)

![Sinch SAP Sales Marketing Integration Header](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Sinch Contact Pro: never miss an interaction with your customerSinch Contact Pro out-of-the-box integration into SAP Intelligent Service Cloud: centralize all customer interactions across channels into Service Cloud to boost efficiency and customer satisfaction.

[Sinch Contact Pro: never miss an interaction with your customer](https://www.flexso.com/en/insights-blog/sinch-contact-pro)

![SAP Emarsys](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)SAP Emarsys: customer engagement made easyIncreasing customer retention and loyalty has never been easier with SAP Emarsys: deliver real-time, personalized, omnichannel engagements.

[SAP Emarsys: customer engagement made easy](https://www.flexso.com/en/insights-blog/sap-emarsys-customer-engagement-made-easy)

![Crm assessment](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)Get the most out of your SAP Cloud CRMDo you want to do more with your SAP Cloud CRM? Discover the Flexso CRM assessment, in just 3 weeks, you get a clear overview of how your current SAP CX solution can be optimised or upgraded.

[Get the most out of your SAP Cloud CRM](https://www.flexso.com/en/insights-blog/get-the-most-out-of-your-sap-cloud-crm)

![Elision Flexso join forces](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27375%27%20height%3D%27281.25%27%20style%3D%27background%3Atransparent%27%2F%3E)E-commerce with impact: Flexso and Elision join forcesLearn more about how Flexso and Elision’s partnership helps businesses get even more value from their SAP CX portfolio investments with e-commerce.

[E-commerce with impact: Flexso and Elision join forces](https://www.flexso.com/en/insights-blog/flexso-elision-ecommerce)