How SAP Document AI helped CFL accelerate supplier quotation processing
Processing supplier quotations becomes more demanding when documents arrive by email in different PDF formats. For Chemins de Fer Luxembourgeois (CFL), this created an opportunity to streamline how buyers support sourcing decisions and supplier collaboration.
Handling supplier quotations, intelligently automated
In collaboration with Flexso, CFL transformed its quotation process using SAP Document AI on SAP Business Technology Platform. Incoming supplier quotations are automatically captured, interpreted, and processed using AI‑powered document recognition, without relying on fixed templates. The extracted data flows seamlessly into SAP, reducing manual effort, errors, and processing time. This first productive AI use case helped CFL significantly accelerate procurement operations and was nominated for the SAP Innovation Awards 2026 in the AI Excellence category.
What this delivered for CFL
- Significantly faster procurement processing: Supplier quotations are now handled up to 70% faster, reducing processing time from 35 minutes to 10 minutes per purchase order.
- Substantial time savings at organizational level: Saving 25 minutes per purchase order results in approximately 30 days of efficiency gains per year.
- High AI accuracy across real‑world documents: SAP Document AI achieved an 80% recognition rate across diverse and unstructured PDF quotation formats after only seven weeks
- Strong and growing user adoption: More than 50% of quotations were created by AI within four weeks, with 60% adoption in the first month and a projected increase to 95%.
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