4 ways Facilicom benefits from Flexso’s Managed Services
Migrating to SAP S/4HANA is a bold move – but keeping the new system running smoothly and continuously improving is something else entirely. Having an experienced, reliable partner by your side can make the difference between just running the system and unlocking its full potential.
Facilicom Solutions, a leading facility partner in Belgium, left nothing to chance and teamed up with Flexso. Our Managed Services team supports them on multiple fronts: from troubleshooting and release management to continually optimizing critical business processes. Larissa Michiels, Back Office & Facility Manager at Facilicom Solutions, takes us behind the scenes of the collaboration.
How it started
In 2022, Facilicom Solutions migrated to SAP S/4HANA Public Cloud. "Looking back, I'm convinced it was the right move for our company," says Larissa. "However, during and after the implementation, we realized we needed additional support to use the system optimally and fully as intended."
That’s when Flexso's Managed Services team came into the picture. "We believed they could get us up to speed with SAP S/4HANA and help us unlock its full potential."
Flexso’s Managed Services team is like an extension of our internal team. They provide daily support while also keeping an eye on future upgrades and possible optimizations.
4 ways Flexso supports Facilicom Solutions:
Troubleshooting: keeping the business running
At Facilicom Solutions only two people log tickets: Larissa and her colleague Heidi. "Ticket follow-up takes up a significant part of our day," explains Larissa. "We handle the majority ourselves, but urgent or complex requests go to Flexso."
"Flexso’s Managed Services team then steps in to quickly resolve issues. In this way, they ensure that business-critical finance and project-related processes keep running smoothly. We also have regular meetings with them to review new and ongoing tickets, so nothing slips through the cracks."
Release management: staying ahead of upgrades
SAP frequently rolls out upgrades to S/4HANA, typically twice a year, in February and August. These upgrades are essential to keep systems secure, high-performing and aligned with the latest innovations.
“In the past, we had limited time and resources to prepare these upgrades,” explains Larissa.
“With Flexso’s Managed Services team, we no longer have to worry about that.”
Flexso proactively monitors upcoming releases and helps us prepare well in advance. Their support includes:
- Impact analysis of upcoming changes
- Coordination of testing activities
- Clear communication and documentation to ensure all stakeholders are informed and ready
To manage these upgrades efficiently, Flexso uses SAP Cloud ALM as a release management tool. It provides a structured framework for planning, tracking and executing changes across our SAP landscape.
Testing plays a central role in this process. While some scenarios, like scheduling accrual jobs, are still executed manually, a growing number of test cases (e.g. creating customer projects or reprocessing bank statement items) have been automated. This hybrid approach accelerates testing, reduces human error and ensures a smoother upgrade experience.
Continuous process optimization: work smarter, not harder
Facilicom Solutions also relies on Flexso’s Managed Services team to continually improve key processes. A prime example is month-end closing. "Closing the books is always a race against time. Because S/4HANA lacked the right reports, manual work kept slowing us down," says Larissa. "Together with Flexso, we’re now automating part of the process to boost efficiency and create the right reports with ease."
"Another example is the new approval flow we implemented together. Purchase orders are now automatically routed to the right people at the appropriate approval level, ensuring a faster and smoother process."
Proactive advice and support – today and tomorrow
With Flexso on board, Facilicom Solutions has secured a partner for the future. "We now have a sparring partner to help S/4HANA grow along with our business," says Larissa. "We can tap into Flexso's expertise at any time, whether it's to take urgent requests off our hands or to support us in achieving our long-term objectives."
"One of those long-term objectives is to strengthen our analytics and reporting capabilities.
By mapping out our processes and aligning them with business goals, we’re creating new opportunities for Flexso to help us unlock the full potential of our data.
Ultimately, the goal is for Flexso to proactively monitor our systems. That way, they can help us take the next steps with SAP S/4HANA before we even know we need them."
Just like Facilicom, you don’t have to do it alone.
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