SAP is revolutionizing its cloud-based SAP SuccessFactors platform at impressive speed, announcing new AI-capabilities every quarter. There’s no doubt that AI brings a vast array of benefits to HR teams and the employees alike.
AI in HR helps you to...
- Put people front and center: quickly answer questions, adapt to employee needs, and empower employees with instant access to information and tools that make their lives easier.
- Reduce administrative workload: free up HR teams to focus on meaningful interactions with the people, rather than routine tasks.
- Take smarter decisions: leverage predictive tools for deeper insights that enhance workforce planning, recruitment strategies, …
- Futureproof your HR strategy: stay ahead by integrating AI now instead of catching up later.
3 types of AI to transform everyday HR tasks with SAP SuccessFactors
When it comes to using AI for your SAP SuccessFactors environment, there are multiple ways to get started, depending on your needs and goals. Let's go through the different types of AI for HR!
Embedded AI: SAP Joule as your out-of-the-box AI assistant
SAP Joule is an AI-driven chatbot and virtual HR assistant that is embedded across SAP’s cloud software ecosystem, including SAP SuccessFactors. It comes with pre-configured content that is active right away, with hardly any configuration effort – and available to HR teams, as well as managers and all other employees.
Think of it as an AI assistant. Joule understands natural language and can respond accordingly. You can ask questions via a chat window or voice command and ask Joule to complete HR-related tasks
Examples:
- Employee and manager self-service: ask Joule to retrieve relevant documents like pay statements, change personal data, approve time-off requests, show an overview of required learnings, …
- Recruiting: optimize job vacancies and descriptions – or even write job descriptions from scratch.
- Goals & performance: view performance goals and even generate personal smart goals for every employee in just a matter of seconds.
- Compensation: check whether someone’s remuneration is below, on par with, or above the market benchmark. Want to give someone a pay raise? It’s just as easy.
How to get started with SAP Joule?
You decide whether or not to activate Joule and which commands are available to users. For instance, you can disable some questions for employees and enable others only for managers.
More about getting started with embedded AI? Discover our modular AI offering
Generative AI (GenAI), the secret to smarter HR
GenAI for SAP SuccessFactors provides users with unique insights based on existing HR data.
GenAI is all about enhancing productivity, by automating and personalizing tasks that require significant time and effort – so that HR teams can put people first.
Examples:
- Candidate selection: quickly screen and filter job candidates, get recommendations on the most suitable candidates for your specific job vacancies.
- Talent management: Instantly match competencies and skills with the talent in your organization.
- Goals & performance: generate personal performance and development goals for every employee in just a matter of seconds.
- Compensation: summarize an employees’ compensation and job history, based on data in successfactors
How do you get started with GenAI for HR?
Contrary to SAP Joule, GenAI is not a standard feature in SAP SuccessFactors modules. Customization is needed before you can get started.
Predictive AI, seamlessly tailored to your HR needs
Within SAP SuccessFactors, predictive AI helps you take smarter decisions, delivering predictive insights based on existing HR data from SAP and non-SAP systems. It's a powerful tool for helping you make fair and informed talent decisions.
It can, for example:
- Boost employee engagement: predict and identify factors like employee churn or absenteeism by analyzing employee data and feedback, allowing you to intervene
- Improve workforce management: predict workload peaks to plan more effectively, optimize resources, and avoid understaffed teams during busy periods.
- Enable fair hiring: attract diverse, qualified talent by removing bias from job postings with AI-driven salary and language suggestions.
As useful predictions dend on your specific objectives and needs, customization is needed before you can get started with predictive AI.
Discover how Bekaert is leveraging AI in SAP SuccessFactors
Steelwire leader, Bekaert decided to embrace AI from the start to maximize the impact of their HR, by using SAP Joule for SAP SuccessFactors. Find out how they approach this, what they've already done and their experience so far!
Beat the overwhelm, start to explore AI for SAP SuccessFactors
Feeling overwhelmed by all the options available? SAP SuccessFactors makes it easy to start step by step. You choose which AI capabilities to use, what for, and when. As you go, you can steadily work out new use cases and get the hang of it.