--- title: "SAPience Webinar: AI & SAP CX in practice" date: 2026-03-27T07:31:00+01:00 author: Flexso canonical_url: "https://www.flexso.com/en/events/sapience-webinar-ai-sap-cx" section: cp.sections.events --- ![Webinar](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271360%27%20height%3D%27453.33333333333%27%20style%3D%27background%3Atransparent%27%2F%3E)WebinarStarts 11:00 AM ends 12:00 PM Customers expect fast, relevant and consistent interactions. Yet sales and service teams still lose too much time to admin and CRM work that gets in the way of real customer conversations. In this one hour webinar, SAPience and its partners show how AI and SAP CX help teams work smarter, reduce friction and create better customer experiences through practical examples and live demos. This session shows how AI can support end to end customer experiences using SAP CX. You will see how sales and service teams can reduce manual work, make better use of real time data and turn SAP Sales and Service Cloud into a solution that truly supports their daily work. ## Spotlight session: Donna A key highlight of this webinar is the session by Donna and Flexso, focusing on how AI fundamentally changes the way field sales teams work. Donna and Flexso demonstrate how a proactive AI assistant supports field teams before, during and after every customer interaction. Donna integrates natively with SAP Sales Cloud V1 and V2, delivers hyper personalised briefings and automatically captures interactions without manual input. The result is less admin, better prepared sales conversations and more time spent with customers. ## Practical **When?** Thursday, May 28 – 11:00 AM **Location?** Virtual webinar via MS Teams ## Secure your spot Want to join the webinar? [Reserve your spot now](https://sapience.be/event/customer-experience/webinar-ai-and-sap-cx/) Share - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsapience-webinar-ai-sap-cx"e=SAPience%20Webinar%3A%20AI%20%26%20SAP%20CX%20in%20practice) - [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsapience-webinar-ai-sap-cx&title=SAPience%20Webinar%3A%20AI%20%26%20SAP%20CX%20in%20practice&summary=Customers%20expect%20fast%2C%20relevant%20and%20consistent%20interactions.%20Yet%20sales%20and%20service%20teams%20still%20lose%20too%20much%20time%20to%20admin%20and%20CRM%20work%20that%20gets%20in%20the%20way%20of%20real%20customer%20conversations.In%20this%20one%20hour%20webinar%2C%20SAPience%20and%20its%20partners%20show%20how%20AI%20and%20SAP%20CX%20help%20teams%20work%20smarter%2C%20reduce%20friction%20and%20create%20better%20customer%20experiences%20through%20practical%20examples%20and%20live%20demos.&source=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsapience-webinar-ai-sap-cx) - [Whatsapp](whatsapp://send?text=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsapience-webinar-ai-sap-cx) en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/sap-hr-connect-be) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/sap-cloud-erp-2608-release-whats-new-that-matters) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/ai-infused-development-academy-for-sap-developers) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/sap-inside-track-belgium-sitbe) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/hrtech) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/webinar-skills-management-successfactors) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/hr-unleash) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/successfactors-fall-release-event) close × **Flexso for People,**De Montil, AffligemStarts 9:30 AM ends 6:00 PM [SAP HR Connect (Belgium)](https://www.flexso.com/en/events/sap-hr-connect-be) Abdij van Roosenberg, Waasmunster (BE)Starts 8:30 AM ends 12:00 PM [SAP Cloud ERP Public Edition 2608 Release - What’s New That Matters](https://www.flexso.com/en/events/sap-cloud-erp-2608-release-whats-new-that-matters) **Flexso Digital,**Prins Boudewijnlaan 24A, 2550 Kontich, Flexso officeStarts 9:00 AM ends 5:00 PM [AI-infused development academy for SAP developers](https://www.flexso.com/en/events/ai-infused-development-academy-for-sap-developers) **Flexso Digital,**2nd floor, Flexso HQ, Prins Boudewijnlaan 24A, 2550 KontichStarts 8:00 AM ends 6:00 PM [SAP Inside Track Belgium (SITBE)](https://www.flexso.com/en/events/sap-inside-track-belgium-sitbe) **Flexso for People,**Gare Maritime, BrusselsStarts 8:30 AM ends 6:30 PM [HRTech Unfolded 2026](https://www.flexso.com/en/events/hrtech) **Flexso for People,**WebinarStarts 11:00 AM ends 12:00 PM [Webinar: skills management in SAP SuccessFactors](https://www.flexso.com/en/events/webinar-skills-management-successfactors) **Flexso for People,**Paris Convention Centre, ParisStarts 8:00 AM ends 11:00 PM [HR Unleash](https://www.flexso.com/en/events/hr-unleash) **Flexso for People,**Waterkant, GentStarts 12:00 PM ends 5:00 PM [SAP SuccessFactors Fall release event](https://www.flexso.com/en/events/successfactors-fall-release-event)