--- title: SAP Connect Day for Customer Experience date: 2026-03-18T07:31:00+01:00 author: Flexso canonical_url: "https://www.flexso.com/en/events/sap-cx-connect-day" section: cp.sections.events --- ![Header SAP connect day CX 5](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271360%27%20height%3D%27453.33333333333%27%20style%3D%27background%3Atransparent%27%2F%3E)Quartier Papier, Zaventem (BE)Starts 9:45 AM ends 5:00 PM **How will AI reshape the way you connect with customers? And how can SAP help you turn technology into meaningful, end‑to‑end customer experiences?** On **May 12**, SAP Connect Day for Customer Experience brings decision makers together at **Quartier Papier in Brussels**. This event is designed for leaders responsible for **sales, customer service or marketing processes** who want a clear view on the future of customer experience with SAP. ## What to expect? Expect a full day of inspiration and practical insights, including: - Forward‑looking CX keynotes and expert insights - Real‑life customer stories such as the one from Puratos and Sibelco! - A keynote by **Peter Van Hees** on emerging trends and innovation strategies - Hands‑on sessions on **AI‑driven customer engagement** - Plenty of opportunities to connect with fellow CX professionals As a **Silver Partner** of the event, **Flexso** will be there together with our SAP Commerce Cloud partner, [**Elision**](https://www.elision.eu/). Make sure to stop by our stand to exchange ideas, ask your questions and explore how we help organisations design and run future‑proof SAP CX landscapes. ![Logos Elision en Flexso](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27950%27%20height%3D%27%27%20style%3D%27background%3Atransparent%27%2F%3E) ## Discover the story of Sibelco: true B2B service **Get inspired by a real-life story that proves that even in a highly complex B2B environment, excellent customer experience is absolutely within reach!** As a global industrial minerals supplier, Sibelco operates in a world of complex lead‑to‑cash processes. Orders and deliveries come with many constraints, from product characteristics to logistics and customer-specific agreements. Complexity is part of the job. But it doesn’t have to stand in the way of great customer experience. In this session, Sibelco shares how they automated their end‑to‑end lead‑to‑cash flow with a user-friendly yet intelligent solution built on **SAP Commerce Cloud**, tightly integrated with their **SAP S/4HANA ERP backbone** and seamlessly connected to their **CRM landscape**. The result? A smooth, intuitive B2B customer journey that hides complexity instead of exposing it. ## Practical **Date:** May 12, 2026 **Venue:** Papier Quartier, Zaventem ## See you there? are you joining us? Great! [Register here](https://events.sap.com/be-be-sap-connect-day-for-customer-experience/en_us/home.html?source=partner-flexso) Share - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsap-cx-connect-day"e=SAP%20Connect%20Day%20for%20Customer%20Experience) - [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsap-cx-connect-day&title=SAP%20Connect%20Day%20for%20Customer%20Experience&summary=How%20will%20AI%20reshape%20the%20way%20you%20connect%20with%20customers%3F%20And%20how%20can%20SAP%20help%20you%20turn%20technology%20into%20meaningful%2C%20end%E2%80%91to%E2%80%91end%20customer%20experiences%3F&source=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsap-cx-connect-day) - [Whatsapp](whatsapp://send?text=https%3A%2F%2Fwww.flexso.com%2Fen%2Fevents%2Fsap-cx-connect-day) ## Flexso events and webinars: stay tuned! Subscribe to our e-news for the latest SAP and innovation insights. en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/sap-cloud-erp-2608-release-whats-new-that-matters) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/ai-infused-development-academy-for-sap-developers) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/sap-inside-track-belgium-sitbe) close × en ... This event is not available in English. You can read the full event in the following language: - [Open the event page](https://www.flexso.com/en/events/hrtech) close × en ... This event is not available in English. 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You can read the full event in the following language: - [Lees het evenement](https://www.flexso.com/nl/evenementen/hack-the-future) close × Abdij van Roosenberg, Waasmunster (BE)Starts 8:30 AM ends 12:00 PM [SAP Cloud ERP Public Edition 2608 Release - What’s New That Matters](https://www.flexso.com/en/events/sap-cloud-erp-2608-release-whats-new-that-matters) **Flexso Digital,**Prins Boudewijnlaan 24A, 2550 Kontich, Flexso officeStarts 9:00 AM ends 5:00 PM [AI-infused development academy for SAP developers](https://www.flexso.com/en/events/ai-infused-development-academy-for-sap-developers) **Flexso Digital,**2nd floor, Flexso HQ, Prins Boudewijnlaan 24A, 2550 KontichStarts 8:00 AM ends 6:00 PM [SAP Inside Track Belgium (SITBE)](https://www.flexso.com/en/events/sap-inside-track-belgium-sitbe) **Flexso for People,**Gare Maritime, BrusselsStarts 8:30 AM ends 6:30 PM [HRTech Unfolded 2026](https://www.flexso.com/en/events/hrtech) **Flexso for People,**WebinarStarts 11:00 AM ends 12:00 PM [Webinar: skills management in SAP SuccessFactors](https://www.flexso.com/en/events/webinar-skills-management-successfactors) **Flexso for People,**Paris Convention Centre, ParisStarts 8:00 AM ends 11:00 PM [HR Unleash](https://www.flexso.com/en/events/hr-unleash) **Flexso for People,**Waterkant, GentStarts 12:00 PM ends 5:00 PM [SAP SuccessFactors Fall release event](https://www.flexso.com/en/events/successfactors-fall-release-event) **Flexso Digital,**WebinarStarts 12:00 PM ends 1:00 PM [Dev2Dev webinar: from black box to AI Integration Cockpit](https://www.flexso.com/en/events/dev2dev-webinar-from-black-box-to-ai-integration-cockpit) Flanders Meeting & Convention Center, Koningin Astridplein 20-26, 2018 AntwerpenStarts 9:00 AM ends 9:00 PM Hack the Future