SAP Connect Day for Customer Experience

On May 12, SAP Connect Day for Customer Experience brings decision makers together at Quartier Papier in Brussels. This event is designed for leaders responsible for sales, customer service or marketing processes who want a clear view on the future of customer experience with SAP.

What to expect?

Expect a full day of inspiration and practical insights, including:

• Forward‑looking CX keynotes and expert insights
• Real‑life customer stories such as the one from Puratos and Sibelco!
• A keynote by Peter Van Hees on emerging trends and innovation strategies
• Hands‑on sessions on AI‑driven customer engagement
• Plenty of opportunities to connect with fellow CX professionals

As a Silver Partner of the event, Flexso will be there together with our SAP Commerce Cloud partner, Elision. Make sure to stop by our stand to exchange ideas, ask your questions and explore how we help organisations design and run future‑proof SAP CX landscapes.

Discover the story of Sibelco: true B2B service

Get inspired by a real-life story that proves that even in a highly complex B2B environment, excellent customer experience is absolutely within reach!

As a global industrial minerals supplier, Sibelco operates in a world of complex lead‑to‑cash processes. Orders and deliveries come with many constraints, from product characteristics to logistics and customer-specific agreements. Complexity is part of the job. But it doesn’t have to stand in the way of great customer experience.

In this session, Sibelco shares how they automated their end‑to‑end lead‑to‑cash flow with a user-friendly yet intelligent solution built on SAP Commerce Cloud, tightly integrated with their SAP S/4HANA ERP backbone and seamlessly connected to their CRM landscape.

The result? A smooth, intuitive B2B customer journey that hides complexity instead of exposing it.

Practical

Date: May 12, 2026
Venue: Papier Quartier, Zaventem