Customer experience SAP

What lies ahead for Customer Experience in the coming months? Which opportunities and plans do you foresee for your company? On April 26, current topics like these will be discussed in a ‘Digital Voices’ Round Table on Customer Experience.

What can you expect?

As a professional in customer experience, you are a source of knowledge in your field: current trends, new developments, specific challenges for customers… During our round table session, you can share your insights and expertise with peers. Don’t expect sleazy sales talks or dull marketing stunts. These round tables are a pinnacle of open and in-depth discussion with peer experts. Seats for this event are limited.

The line-up

Flexso is hosting a round table on the topic “The handshake between marketing and sales: how to qualify a sales lead”. The debate, led by Koen Peters, CX Competence Lead at Flexso, will cover the following subjects:

  • When marketing fails to deliver qualified sales leads by lack of relevant data.
  • Sales leads are the result of an end-to-end process. Marketing and sales should have the same definitions and KPI’s for sales leads.
  • Who needs marketing for sales leads if sales become digital?

To set the scene, Yves Van Vaerenbergh, professor of CX Management at KU Leuven, will give a brief and insightful introduction on the topic “Doomed to fail? Are organizations built to deliver bad experiences to their customers?”.

Interested?

Registration for this event has ended. Please keep an eye on our event page for upcoming events.

Customer experience digital voices

Upcoming events

Virtual or live. Intimate or large-scale. Every Flexso event is a source of inspiration and information – and a fun way to get to know each other better.

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