Champions in Digital Selling: Master Every Touchpoint of the Customer Journey

November 21, 2024

King Baudouin Stadium
Avenue de Marathon 135 – 1020 Brussels

Starts 2:00 PM ends 6:00 PM

Just like a decathlon athlete has to excel in all 10 disciplines to become a champion, your organization must master every touchpoint with (potential) customers for true success. Join us on November 21 to discover how to become a true champion in digital selling!

The perception your customer has of your brand results from their interactions with your organization. As a responsible for marketing, sales, customer service or e-commerce, your aim is to deliver the best experience. But your field is just one touchpoint in the whole set of interactions (potential) customers have with your organization…

Flexso and Elision invite you to the impressive King Baudouin stadium for an inspiring event about the power of an integrated customer journey. Get ready for valuable insights, an inspiring keynote by Hans Van Alphen, a use case by Biobest and the chance to network with like-minded professionals.

On our training schedule...

Hans Van Alphen, former decathlete and Olympic athlete, will share his unique insights into mastering a sport comprised of ten distinct disciplines. Drawing from his personal experiences as a top competitor, Hans will explore the mindset and strategies required to excel in multiple areas simultaneously. He will discuss how to divide focus, manage effort, and balance preparation when every discipline is critical to becoming a champion. Through his journey, Hans will reveal how the lessons learned in preparing for a decathlon apply not only to sports but also to life.

Experts from Flexso and Elision will explore how digitizing the customer journey allows businesses to excel in every interaction. With SAP’s integrated solution for e-commerce, marketing, sales and customer services, you integrate every interaction and process, streamline data, leverage insights, and create a single version of truth across your organization. This unified approach empowers businesses to make smarter, data-driven decisions, enhance customer satisfaction, and achieve peak performance at every stage of the customer journey.

Biobestshares their journey towards becoming a true champion in digital selling by fully integrating every part of their customer journey. They will explain the reasons behind their decision to embrace digital transformation, where they currently stand in the process, and what’s next on their path to success. Attendees can expect valuable insights, tips, and tricks directly from Biobest’s experience, offering practical guidance on how to optimize the customer journey through digital solutions.

Program

2:00 PM - 2:30 PM

Welcome at the King Baudouin Stadium

2:30 PM - 3:10 PM

Hans Van Alphen – Mastering ten disciplines, lessons from a decathlete champion

3:10 PM - 3:30 PM

Break

3:30 PM - 4:00 PM

Flexso & Elision – Becoming a digital selling champion with SAP

4:00 PM - 4:30 PM

Biobest - The road to digital triumph: Biobest's vision, tips and lessons learned

4:30 PM - 5:00 PM

Tour of the Stadium

5:00 PM - 6:00 PM

Networking reception with a view

Practical information

When: November 21, 1.00 - 6.00 PM
Where: King Baudouin Stadium, Brussels

Ready to become a champion?

Let's go for victory! We'll see you at the King Baudouin Stadium on November 21

Upcoming events

Virtual or live. Intimate or large-scale. Every Flexso event is a source of inspiration and information – and a fun way to get to know each other better.

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